Three problems you might recognise.

The problem

Roughly a third of inbound calls went unanswered: evenings, weekends, and any time the line was already busy. Nobody could say how much revenue that represented, because a missed call leaves no record.

What we built

A voice agent that answers on the first ring, qualifies the caller, checks live availability, and writes the appointment into the scheduling system the branches already used. Anything sensitive or unusual transfers to a human with the context already gathered. It went live on after-hours overflow first, and widened only once the numbers held.

• Answers nights, weekends, and holidays without queueing
• Books directly into the existing scheduling system
• Transfers to staff on sensitivity, frustration, or request
• Every call transcribed, categorised, and measured

The problem

The storefront slowed to a crawl during exactly the hours that paid for the year. Checkout abandonment climbed with response time, and each peak season ended with someone watching dashboards at midnight.

What we built

We rebuilt the storefront and checkout against a load profile taken from the retailer’s own worst recorded day, then tested the whole system at three times that volume before go-live. Page speed became a build-failing budget rather than a report nobody read, and checkout was hardened so a partial failure could never double-charge or lose a cart.

• Load tested at 3× the historical worst-case peak
• Performance budget enforced in CI, not audited later
• Idempotent checkout: no double charges on retry
• Inventory reconciled continuously, not overnight

The problem

A clinical group running on spreadsheets and an ageing desktop tool. There was no audit trail, so every compliance review became a manual reconstruction, and staff were re-keying results between systems that had never been connected.

What we built

A HIPAA-aligned platform for patient records, reporting, and notifications. PHI encrypted at rest and in transit, field-level access control modelled on how the clinics actually operate, and an immutable audit log on every record view, edit, and export, written from the first commit rather than retrofitted before an audit.

• Signed BAAs across every downstream processor
• Immutable audit trail on all record activity
• Role-based access matching real clinic workflow
• Branded reports and patient notifications automated